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FAQ

Frequently Asked

How Long Does It Take For a Team To Arrive After Requesting a visit?

We can typically make it to your home within 3-4 days of your initial call

Do chimneys for gas fires need to be serviced?

All flues can be blocked by debris from animals and exhaust from the fire can cause corrosive buildup. There is also a risk that the venting system isn’t work correctly if the gas stove was installed after the chimney. The installers are not necessarily interested in ensuring the system is acceptable as much as getting it installed.

How often should my chimney be swept?

Each chimney and fireplace is different, so there’s no perfect answer. The easiest way to know when your chimney needs cleaned is to have it inspected annually as recommended by the NFPA.

How often should I get my chimney swept?

According to The National Fire Protection Association Standard 211, “Chimneys, fireplaces, and vents shall be inspected at least once a year for soundness, freedom from deposits, and correct clearances. Cleaning, maintenance, and repairs shall be done if necessary.”

My fireplace stinks, especially in the summer. What can I do?

The smell is because of creosote deposits within the chimney, a natural byproduct of woodburning. The odor is sometimes worse during the summer when the humidity is high the air conditioning is turned on. A typical sweeping will help but usually won’t solve the smell completely. There are commercial chimney deodorants that work well, and plenty of people have good results with kitty litter or maybe baking soda set inside the fireplace. The real problem is that the air being drawn down the chimney, an indication of overall pressure problems within the house. Some make-up air should be introduced someplace else in the house. A good sealing and a top-mounted damper will reduce this air flow coming down the chimney.

What’s safe to burn in the fireplace?

You should only burn well-seasoned wood. Watch this video from the CSIA to learn what NOT to burn in your fireplace.